Let’s be honest, dealing with the NDIS can feel a bit tricky sometimes. While getting support, you might feel something is not “Right”.
There’s something fishy… your gut feeling is telling you loud and clear.
At Nascare Disability Support Services, we understand that being a participant, picking the right providers, figuring out what supports you really need, or even knowing your options, can feel like a struggle.
And it’s not uncommon to run into problems: maybe a provider isn’t upfront about costs, or you feel pressured to accept services you don’t actually want.
Or perhaps you’re unsure how to speak up when something doesn’t feel right.
That’s why knowing NDIS Participants’ rights can protect you from getting scammed.
When you understand what you’re entitled to, you can make confident choices, work with providers who truly respect you, and feel safe.
And get support while accessing the services that help you live your life your way.
In today’s blog post, we’ll share the key rights of NDIS participants while dealing with providers. And what to do if your rights are not respected?
Let’s begin by understanding “why knowing your rights matters”.
Why Knowing Your Rights Matters
You don’t have to read the rule book, but having basic knowledge can help you make better decisions and take back control of your life.
It’s about having the confidence to choose the supports and providers that actually fit your needs, instead of feeling pushed into something that doesn’t feel right.
Understanding your rights as an NDIS participant can benefit you with:
- Take back control – Make choices about the supports and providers that truly fit your needs.
- Be treated with respect – Your voice and preferences should always be valued.
- Feel safe – Access services knowing your safety and well-being are a priority.
- Make decisions that matter – Have the freedom to decide what works best for your life.
- Turn the NDIS into your journey – Move from confusion to confidence, focusing on you, your goals, and living life on your terms.
But what are the key rights of participants that everyone should know? Let’s find out in the next section.
Key Rights of NDIS Participants When Dealing With Providers
- Choice and Control – You get to decide who delivers your supports and how they’re provided. Your life, your decisions. Having this control means you can work with providers who truly understand and respect your goals.
- Right to Refuse – If a provider isn’t acting in your best interests, you have every right to walk away. No pressure, no compromise. Saying no gives you the freedom to find someone who genuinely supports your needs.
- Conflict of Interest – You can ask providers about any potential conflicts to make sure your support is genuine and fair. This helps you trust that your provider is focused on you, not other interests.
- Freedom from Pressure – You should never feel forced into buying services or support you don’t want or need. You deserve to make decisions at your own pace, without anyone trying to rush or manipulate you.
- Fair Pricing – Providers must follow NDIS Pricing Arrangements, so you only pay fair and reasonable rates. This ensures that your plan funds are used wisely and you get the support you’re entitled to.
- Privacy and Control of Personal Information – You decide what personal details to share, and providers must respect that. Keeping your information private helps you feel safe and confident in receiving the support you need.
Every provider in abide by the NDIS code of conduct.
Remember, privacy is a human right. Rights related to privacy are set out in the Commonwealth Privacy Act 1988 and state and territory privacy laws.
What to Do If Your Rights Are Not Respected
If you feel your rights are not being respected, you don’t have to ignore it. Talk to your provider and tell them what happened and why it concerns you.
It is the first step you should take.
If the problem isn’t solved, if you feel your issues are ignored by the provider, contact the NDIS Commission here. They are there to protect you.
The Commission can look into your complaint, check if the provider did something wrong, and make sure you are safe and treated fairly.
How Nascare Upholds NDIS Participant Rights
Everything we do at Nascare is built around trust, transparency, and your right to make decisions that shape the life you want.
Here is how we protect NDIS participants’ rights:
- Your Choices Come First – We respect your decisions and support you the way you want.
- No Pressure, Ever – You’ll never be pushed into services you don’t want or need.
- Fair and Transparent Pricing – Clear communication and honest pricing every step of the way.
- Safe and Respectful Support – Your comfort, dignity, and well-being are always our priority.
- Open Communication – We keep things simple, transparent, and easy to understand.
- Support You Can Trust – A caring team that listens, stays accountable, and puts your rights at the centre of your care.
Over 100+ participants trust us. Our 12+ years of experience working as a registered provider have helped us change the lives while protecting NDIS participant rights.
Would love to serve you, too, with our various NDIS services.
Contact Nascare today and let’s build the life you want, together.
